Terms of Service
Effective date: January 1, 2026
Agreement to Terms
By engaging Fourteen10 for managed IT services, you agree to these terms and to any separate service agreement governing your account.
Services
Fourteen10 provides managed IT support, including help desk, network management, cybersecurity, cloud, backup, and consulting services, as described in your service plan.
Service Level Expectations
Response times and coverage hours are defined in your service agreement. We aim to acknowledge all support requests promptly during business hours.
Client Responsibilities
Clients agree to provide reasonable access to systems and personnel needed to deliver services, and to keep account and billing information current.
Limitation of Liability
To the extent permitted by law, Fourteen10's liability for any claim is limited to the fees paid for the services giving rise to the claim in the preceding three months.
Termination
Either party may terminate services with 30 days' written notice, or as otherwise specified in your service agreement.
Contact
Questions about these terms can be sent to hello@fourteen10.com.